We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
Special category information for the operation of customer accounts and guarantees (subject to additional protection due to its sensitive nature):
- Biometric information (where used to identify someone)
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Recorded images, such as photos or videos
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Information relating to sponsorship
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Identification documents
- Financial transaction information
Special category information to comply with legal requirements (subject to additional protection due to its sensitive nature):
- Biometric information (where used to identify someone)
We collect or use the following personal information for dealing with queries, complaints, or claims:
- Names and contact details
- Address
- Payment details
- Account information
- Customer or client accounts and records
- Financial transaction information
Special category information for dealing with queries, complaints, or claims (subject to additional protection due to its sensitive nature):
- Biometric information (where used to identify someone)
We collect or use the following information to make credit decisions:
- Names and contact details
- Addresses
- Date of birth
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Credit reference information
- Identification documents
- Information relating to compliments or complaints
- Customer or client accounts and records
- Financial transaction information
- IP addresses
- Website and app user journey information
- Records of consent, where appropriate